Refund & Support Policy

Last Updated: June 14, 2026
Effective Date: July 1, 2026

This Refund & Support Policy ("Policy") applies to all digital products and services offered by Corbital Technologies LLP ("Corbital", "we", "our", or "us") through our official website, corbitaltech.dev, and any associated services.

By purchasing, downloading, activating, accessing, or using any of our products or services, you acknowledge that you have read, understood, and agreed to this Policy.

1. Definitions

For the purpose of this Policy:

Product means any digital software, module, plugin, add-on, SaaS application, script, template, source code, or downloadable digital asset sold by Corbital.
License means the right granted to use a Product under the applicable licensing terms.
Customer means the purchaser of a Product or Service.
Business Day means Monday through Saturday, excluding public holidays observed in India.
Supported Environment means a server environment that meets the minimum software and system requirements published for the Product.
Malfunction means a reproducible software defect in the latest supported version of the Product that prevents it from operating substantially as described in the official documentation when installed in a Supported Environment.

2. Direct Purchases from corbitaltech.dev

All Products sold through corbitaltech.dev are digital goods delivered electronically. No physical goods are shipped.

Because digital Products, source code, license keys, and downloadable assets become accessible immediately after purchase, refunds are generally unavailable once any of the following has occurred:

the Product has been downloaded;
access to the source code or digital assets has been provided;
a license key has been issued;
a license has been activated.

An exception may apply only where the Product contains a verified Malfunction and Corbital is unable to provide a working fix within a commercially reasonable period, generally not exceeding 30 calendar days from confirmation of the issue.

A Product Malfunction

A Product Malfunction means a reproducible defect in the latest supported version of the Product when installed according to our documentation in a Supported Environment.

The following are NOT considered Product Malfunctions

Incorrect installation or configuration.
Server misconfiguration.
Unsupported PHP, MySQL, MariaDB, Node.js, or operating system versions.
Hosting provider limitations.
VPS or cloud infrastructure issues.
Docker configuration issues.
Firewall restrictions.
SSL certificate problems.
Reverse proxy configuration.
Queue worker configuration.
Cron job configuration.
Mail server configuration.
Third-party plugins, themes, extensions, or custom integrations.
Third-party API changes, including Meta, WhatsApp Cloud API, Facebook Graph API, OpenAI, Google APIs, or any external provider.
Changes made to the Product by you or any third party.
Missing features not explicitly advertised at the time of purchase.
Purchasing based on assumptions, demonstrations, reviews, videos, or expectations that are not reflected in the official Product page or documentation.

Refund Requests

Refund requests relating to Product Malfunctions must:

be submitted within 14 days of purchase;
include your Order ID;
include screenshots, error logs, or screen recordings;
provide temporary server access where reasonably required to reproduce the issue.

Failure to provide sufficient information may delay or prevent investigation.

Duplicate Purchases

Accidental duplicate purchases reported within 7 days may be eligible for a refund provided the duplicate license has not been activated or used.

Partial Refunds

Partial refunds are granted solely at Corbital's discretion. Nothing in this Policy creates an entitlement to a partial refund.

Refund Processing

Approved refunds are normally processed within 7–14 Business Days to the original payment method.

Payment gateway fees, currency conversion fees, taxes, GST, banking charges, and similar third-party costs are non-refundable where permitted by law.

GST Invoices

A GST-compliant tax invoice is automatically generated and emailed after successful payment.

Indian customers may also download invoices from the Customer Panel.

If a refund is approved, an appropriate Credit Note will be issued against the original invoice in accordance with applicable Indian GST regulations.

License Revocation

Any approved refund immediately terminates your license.

Upon receiving a refund, you must immediately stop using the Product and permanently remove all copies from your servers, computers, backups, and deployments.

Chargebacks

If you initiate a chargeback or payment dispute without first contacting our Support Team, we reserve the right to:

permanently suspend your account;
revoke all Product licenses;
refuse future purchases;
provide all relevant purchase records and communications to the payment provider during dispute resolution.

3. License Terms & Restrictions

Each purchase grants a non-exclusive, non-transferable, and revocable license.

License Scope

Unless otherwise stated:

One license permits installation on one domain, subdomain, or server instance.
Additional installations require additional licenses.

This applies to SaaS applications, CRM modules, plugins, scripts, and add-ons.

License Transfers

Licenses cannot be sold, transferred, assigned, gifted, sublicensed, or otherwise transferred to another individual or organization.

You May

Install the Product on your own project.
Install it on a client project.
Modify the source code for your own use.
Use the Product commercially within your licensed installation.

You May Not

Redistribute the Product.
Resell the Product.
Share source code.
Remove copyright or license notices.
Build competing marketplaces using our Products.
Circumvent licensing mechanisms.

4. Purchases through CodeCanyon (Envato Market)

Products purchased through CodeCanyon are governed exclusively by Envato's Marketplace Terms, including:

Refund Policy
Licensing Terms
Billing
Payment Processing
Dispute Resolution

Corbital cannot directly issue refunds for CodeCanyon purchases.

Any refund request must be submitted through your Envato account.

We will cooperate fully with Envato during the review process.

5. Installation Services

Eligible for a Refund

Installation service fees may be refunded if:

cancellation is requested before any work begins; or
Corbital is unable to complete the installation due solely to a verified technical limitation on our side.

Not Eligible

Refunds are not available where:

installation has been completed successfully;
server or hosting issues prevent completion;
DNS, firewall, SSL, PHP, MySQL, or hosting issues exist;
incorrect credentials are supplied;
requested work exceeds the purchased installation package.

6. Custom Development Projects

Advance Payments

Advance payments become non-refundable once:

a development team has been assigned; and
official project communication has commenced.

Cancellation before project commencement may qualify for a refund less a 10% administrative fee.

Milestone Payments

Completed milestones are non-refundable.

Partially completed milestones may be reviewed at Corbital's sole discretion.

No refunds are available after final source code delivery.

7. WhatsApp & Third-Party Services

Many Products integrate with third-party services including Meta, WhatsApp Cloud API, Facebook Graph API, OpenAI, Google APIs, payment gateways, and other providers.

You acknowledge that Corbital has no control over:

API changes;
pricing changes;
policy updates;
service interruptions;
account suspensions;
rate limits;
discontinued features.

These events do not constitute Product defects and are not grounds for refunds.

Customers are responsible for maintaining compliant third-party accounts and following all applicable third-party policies.

8. Support Policy

Every Product includes:

assistance with standard installation;
initial configuration guidance;
bug fixes for verified Product defects;
help using documented Product features;
six (6) months of standard support unless otherwise stated.

Support Does Not Include

custom development;
feature requests;
server administration;
hosting management;
DNS configuration;
cPanel or WHM administration;
unsupported third-party integrations;
training beyond published documentation;
support for modified Product code.

Supported Versions

Support is provided only for the latest supported Product version and, where applicable, one immediately preceding major release unless otherwise announced.

Response Times

Support Tier	Initial Response
Standard	24–48 Business Hours
Priority	12–24 Business Hours
Emergency	Available under selected Premium Support Plans

Business Hours:

Monday–Saturday

9:00 AM – 6:00 PM (IST, UTC+5:30)

Public holidays may extend response times.

Professional Conduct

We are committed to maintaining a respectful support environment.

We reserve the right to suspend or terminate support where customers engage in abusive, threatening, discriminatory, or inappropriate behaviour toward our staff.

9. Customer Responsibilities

Customers are responsible for:

reviewing Product documentation before purchase;
evaluating available demonstrations before purchasing;
verifying server compatibility;
maintaining regular backups;
testing updates in a staging environment where practical;
protecting license credentials;
complying with third-party platform policies.

Failure to meet these responsibilities does not constitute a Product defect.

10. Data Protection During Support

Where temporary credentials are provided for technical support, they will be used solely for investigating the reported issue.

Access credentials will be handled confidentially and deleted after the support case has been completed whenever reasonably practicable.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Corbital Technologies LLP shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

loss of profits;
loss of revenue;
loss of business opportunities;
loss of goodwill;
loss of data;
business interruption.

Our total liability arising from any claim shall not exceed the amount actually paid for the applicable Product or Service.

12. Force Majeure

Corbital shall not be liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

natural disasters;
internet outages;
cloud provider failures;
government actions;
labour disputes;
power failures;
cyberattacks;
failures of third-party service providers.

13. How to Request Support or a Refund

To request support or a refund:

Create a ticket through our Support Portal.
Alternatively, email us using the same email address used for your purchase.
Include:
- Order ID
- Product Name
- Purchase Date
- Description of the issue
- Screenshots
- Error logs
- Screen recordings
- Temporary server access if requested

We aim to acknowledge requests within 2 Business Days.

Most refund decisions are provided within 7 Business Days, although complex investigations may require additional time.

14. Governing Law

This Policy is governed by the laws of the Republic of India.

Any dispute arising from this Policy shall be subject exclusively to the competent courts located in Rajkot, Gujarat, India.

15. Policy Updates

We may update this Policy from time to time.

The version in effect on the date of purchase shall govern that purchase.

Continued use of our Products after publication of an updated Policy constitutes acceptance of the revised Policy.

Contact Information

Corbital Technologies LLP

406, 4th Floor, Aditya One – A Corporate Park

Opp. ISKCON Temple

Kalawad Road

Rajkot, Gujarat – 360005

India

Support Portal: support.corbitaltech.dev

Email: [email protected]

Refund Policy