Question 1

What payment methods do you accept?

Accepted Answer

All major credit/debit cards, PayPal, and Razorpay — processed securely. For enterprise orders, contact us for invoice-based payment.

Question 2

What is a Regular vs Extended License?

Accepted Answer

A Regular License covers a single end-product where end users are not charged. An Extended License covers SaaS or subscription products where you charge end users.

Question 3

Do I get future updates after purchase?

Accepted Answer

Yes — all purchases include free future updates. You always get the latest version.

Question 4

What is your refund policy?

Accepted Answer

Digital downloads are final once delivered. If you hit a technical issue we cannot resolve, we will work with you on a fair solution.

Question 5

Can I use the product on multiple servers?

Accepted Answer

A Regular License covers one installation. For multiple installs, purchase additional licenses or an Extended License depending on your use case.

Question 6

How long is support included?

Accepted Answer

Support duration varies by product and is clearly listed on each item page. Your purchase includes the support period specified for that product, covering bug fixes, configuration assistance, and compatibility-related issues.

Question 7

Can I extend support beyond 6 months?

Accepted Answer

Yes — extended support packages are available. Contact us after purchase.

Question 8

How quickly do you respond?

Accepted Answer

Within 24 business hours, Mon–Fri. Critical bugs are prioritised, often same-day.

Questions, answered.

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